John Patrick “JP” Galido
Business AI Architect · Applied AI Leadership
San Diego, CA john.galido@gmail.com linkedin.com/in/jpgalido jpgalido.com
Summary
Business AI Architect with 20+ years across SAP and enterprise transformation — Accenture, UST, and SDG&E — and two years shipping production AI end-to-end. I design agentic systems that survive enterprise compliance review: deterministic cores, human approval gates, per-agent permission limits, provenance labels on every output, and audit trails built for regulated environments. Fluent on both sides — SAP BTP, RISE/GROW, clean core, Generative AI Hub, and Fiori on one; Claude API, MCP, RAG, and multi-agent orchestration on the other. AI exactly where it’s justified; deterministic everywhere else.
Experience
San Diego, CA · progression: Director SAP Enterprise Solutions → Director SAP CRM & CX / Qualtrics Partnership Head → SAP Global GTM & Revenue Architect (2022) → Applied AI / Business AI Architect (2024)
- Lead applied AI strategy and the AI-forward portfolio for UST’s SAP practice across North America; advise CIO/CFO/COO on SAP RISE, GROW, BTP, clean core, and governed AI adoption.
- Architected and shipped Rapid Impact Analyzer — an LLM-assisted SAP change-impact platform live on SAP BTP Cloud Foundry (TypeScript microservices, Postgres + pgvector RAG, Fiori UI, deterministic engine + AI explanation); built the CI/CD path and codified it as a reusable runbook.
- Built UST AI Suite+ for SAP (governed 8-capability AI portfolio), IT Debt Analyzer (deterministic-first AMS ticket intelligence), and rapid-assessment + PMO earned-value tooling.
- As Director, CRM & CX: improved win rate +4–7 pts, sales cycle −20–30%, new-hire ramp −40%; defined the CRM operating model and integrated HubSpot + Gong + deal desk with a single-customer-view data layer.
San Diego, CA
- SAP CRM product owner (Service Management, AMS, enhancements); architected CRM for the Residential Time-of-Use rate program.
- As IT Operating Model Architect, drove the IT department’s Agile transformation with Accenture (PlanView rollout; trained SDG&E and SoCalGas staff).
San Diego, CA
- Built and led a consultancy delivering business architecture, systems engineering, and process automation to small and mid-sized businesses.
United States
- End-to-end SAP CRM consulting for US clients; evaluated M&A targets with the CEO/CFO; represented the firm with SAP at the National Retail Federation.
Aliso Viejo, CA
- Built UST’s SAP CRM practice from the ground up: won RFPs, led onsite/offshore delivery across Europe and the Americas, and created the global SAP CRM/ERP/BW training environment.
Philippines
- Helped build the Philippines SAP CRM practice; supported Fortune 100/500/1000 ERP+CRM implementations across four continents in a 24/7 model; managed teams up to 10.
Independent Work (personal, 2024–present)
Founder, TXM Institute — published the TXM (Transformation Execution Management) method and Body of Knowledge. Built and operate RevTXM, a multi-tenant revenue-management SaaS with subscription billing. Run a governed multi-agent delivery pipeline (60+ authored Claude Code agents under explicit permission limits and audit trails). Deep practice in regulated-industry agent governance: hash-chained audit ledgers, human approval firewalls, per-agent autonomy ceilings.
Skills
SAP: BTP (Cloud Foundry, Kyma), RISE/GROW, Generative AI Hub, AI Core, Joule architecture, HANA Cloud Vector Engine, Fiori/UI5 (Horizon), Clean Core, S/4HANA, ECC, CRM/CX, CPQ, quote-to-cash, SAP Activate, WRICEF.
AI engineering: Anthropic Claude API, MCP, agent orchestration, RAG (pgvector, HANA VE), prompt engineering, eval/regression harnesses, guardrails, human-in-the-loop design, OpenAI API.
Platform: TypeScript/Node.js, React/Next.js, Express microservices, PostgreSQL/Prisma, Redis, Docker, GitHub Actions, multi-tenant SaaS.
Revenue: Revenue architecture, RevOps, CRM operating models, MEDDICC, forecasting discipline, CDP integration.
Education & Credentials
- MIT Sloan School of Management — Mastering Design Thinking (2019)
- Startup Leadership Program — Fellow (2014)
- Pamantasan ng Lungsod ng Maynila — BS, Manufacturing Engineering (1998–2003)
- Certified Business Architect · SAP Certified Associate, SAP BTP — in progress
- Publication: Transformation Execution Management (TXM) Body of Knowledge
Phone and references available on request. More at jpgalido.com/portfolio.