Résumé

John Patrick “JP” Galido

Business AI Architect · Enterprise transformation · SAP

San Diego, CA · remote & traveljp.galido@outlook.comlinkedin.com/in/jpgalido

In plain words

For 20+ years I’ve helped big organizations figure out how their business works, why their systems don’t, and what to build instead. These days that means AI: where it belongs, where it doesn’t, and how to keep a human in charge when it matters.

I advise executives. I also build things myself. And I wrote down how I work, in the TXM Body of Knowledge.

Experience

Applied AI / Business AI Architect

Jun 2019 – now

UST · North America, remote

  • Path: Director, SAP CRM/CX & RevOps → SAP Global GTM & Revenue Architect (2022) → Applied AI / Business AI Architect (2024).
  • Lead applied AI strategy for the SAP practice across North America. Advise CIOs, CFOs and COOs on governed AI, SAP RISE, GROW, BTP and clean core.
  • Designed two AI solution concepts: UST AI Suite+ for SAP, a governed AI portfolio concept, and Rapid Impact Analyzer, SAP change-impact analysis with a deterministic engine and AI explanations concept.
  • Led the CRM / Seller Experience Center of Excellence and put AI into everyday sales work: proposal co-pilots, win/loss analytics, next-best-action. Reported impact: win rate +4–7 points, sales cycle 20–30% shorter, new-hire ramp 40% faster.
  • Set the CRM operating model. Connected HubSpot, Gong and a deal desk into one customer view. Led and mentored the CRM/RevOps team.
  • Directed SAP programs across ECC, S/4HANA, CRM, CX, BW and Ariba. Created the Agile Service Transition Framework.

CRM Lead / Solution Architect / Program Manager

Apr 2017 – Jun 2019

San Diego Gas & Electric · San Diego

  • Owned SAP CRM as product owner: service management, AMS, vendor SLAs, enhancements.
  • Architected the integrated SAP solution for the Residential Time-of-Use program (CPUC filing).
  • As IT Operating Model Architect, led the Agile service-delivery transformation with Accenture, including the PlanView rollout and training for SDG&E and SoCalGas teams.

Senior SAP Consultant / SAP CRM Architect

Jun 2014 – Apr 2017

Applexus Technologies · San Diego

  • End-to-end SAP CRM consulting for US clients.
  • Evaluated M&A targets with the CEO and CFO. Represented the firm with SAP at the National Retail Federation.

Co-Founder & President

May 2014 – May 2017

Requirements Lab · San Diego, alongside Applexus

  • Built and led a consultancy delivering business architecture, systems engineering and process automation to small and mid-sized businesses.

Enterprise Solution Architect

Oct 2008 – Jun 2014

UST Global · Manila → Aliso Viejo, CA

  • Built the SAP CRM practice from the ground up: won RFPs and led onsite/offshore delivery across Europe and the Americas.
  • Created the global SAP training environment.

SAP CRM Team Lead

Oct 2003 – Oct 2008

Accenture · Philippines

  • Helped build the Philippines SAP CRM practice. Supported Fortune 100/500/1000 ERP and CRM programs on four continents, 24/7. Led teams of up to 10.

On my own time

  • Founder, TXM Institute. Published the Transformation Execution Management (TXM) Body of Knowledge. Still evolving.
  • ClarisTXM experiment: turning the TXM ideas into a working system.
  • RevTXM early stage: a multi-tenant revenue-management SaaS with subscription billing.
  • A governed multi-agent delivery pipeline: 60+ Claude Code agents with explicit permission limits, approval gates and audit trails.
  • Author of The AIchitect: Collision, a novel.

What I work with

AI: enterprise AI architecture, AI strategy, agent orchestration, RAG, prompt engineering, evaluation, guardrails, human-in-the-loop design, Anthropic Claude API, MCP, OpenAI API.

Transformation: TXM, business architecture, operating models, executive advisory, program leadership, Agile service delivery, design thinking.

SAP: BTP, RISE/GROW, clean core, S/4HANA, ECC, CRM/CX, CPQ, quote-to-cash, Fiori/UI5, SAP Activate.

Building: TypeScript/Node.js, React/Next.js, PostgreSQL, Docker, GitHub Actions, multi-tenant SaaS.

Education & credentials

  • MIT Sloan School of Management: Mastering Design Thinking (2019)
  • Startup Leadership Program: Fellow (2014)
  • Pamantasan ng Lungsod ng Maynila: BS, Manufacturing Engineering (1998–2003)
  • Certified Business Architect · SAP Certified Associate, SAP BTP (in progress)

I label things honestly: a concept is never shown as shipped, and reported figures are marked as reported. References on request. To save a PDF, use your browser’s Print.